Privacy
This Privacy Policy explains how The Grand Hearth handles personal information in connection with https://thegrandhearth.com and direct communications with the venue. It is written for website visitors and for people who contact The Grand Hearth with a question, request or privacy enquiry.
The Grand Hearth is centred on dining and in-person hospitality. References on this site to the menu, restaurant setting, card room, Texas Hold’em tournaments, high roller evenings and poker tables concern physical on-site table events only. This policy covers information shared through the website or direct contact routes; it does not describe online play or online gambling activity.
Collection
You may choose to provide information when you contact us. This can include your name, email address, telephone number and the content of your enquiry or message. For example, this may happen when you write to [email protected], call +61280156384, or use a website contact route. The information available to us will depend on what you decide to include in your communication.
On-site
An enquiry may include preferences or practical details about dining, the menu story, the restaurant setting, card-room attendance or a visit involving Texas Hold’em tournaments, high roller evenings or poker tables. We treat those details as information voluntarily included in your request. All such references describe physical on-site experiences at The Grand Hearth, rather than online activity, and may help us understand the context of a direct enquiry.
Use of a website can generate technical information supplied by a browser or device, such as an IP address, browser type, device information, pages accessed, the time of access and a referring page. This information may arise when you use the site. Cookie-specific information is addressed in our Cookie Policy. We do not describe this as a promise that every category is collected on every visit.
Use
Information may be used to respond to questions, requests and messages sent through the website or through direct contact routes. This can include an enquiry about the menu story, the restaurant setting, or a practical question about the card room and physical on-site poker-table evenings. We use the details provided in context so that a relevant response or follow-up communication can be made.
Event
Where an enquiry concerns a requested visit, restaurant experience or physical on-site event, information in that enquiry may be used to communicate about that request. This includes venue events described as Texas Hold’em tournaments or high roller evenings. The purpose is limited to handling the communication and its practical context; this policy does not make a promise about availability, eligibility or any transactional arrangement.
Information may also be used in limited ways to maintain the website, understand how visitor communications are handled, and improve the clarity or reliability of contact with The Grand Hearth. Where applicable, cookie-related handling is addressed in the Cookie Policy. We do not use this statement to describe profiling, automated decisions or promotional marketing practices.
Handling
Security
The Grand Hearth takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards are considered in light of the information and the purpose for which it is handled. However, no internet transmission or storage arrangement can be entirely risk-free, and this policy does not promise absolute security.
Disclosure
Personal information may be disclosed where reasonably necessary to operate the website or respond to an enquiry, where you ask us to do so or authorise it, or where disclosure is required or permitted by law. We do not describe this as a sale of personal information. This statement does not identify unnamed third parties or make claims about service-provider locations or international transfers.
We aim to keep personal information only for as long as reasonably needed for the purpose for which it was collected, or as otherwise required or permitted by law. The appropriate period can depend on the nature of the communication and applicable obligations. This approach does not promise immediate deletion in every circumstance.
Your choices
You may contact The Grand Hearth if you would like to request access to personal information held about you or ask for information to be corrected. Please provide enough detail for us to understand the request and locate the relevant communication. Contact us at [email protected] or +61280156384. We may need to verify identity before acting on a request, and access may be handled in accordance with applicable law.
If you have a concern about how personal information has been handled, please contact The Grand Hearth using [email protected] or +61280156384. Explain the concern and include the practical details that will help us understand it. We will consider the concern and respond through the relevant contact route. This page does not state a fixed response period or describe an external escalation process.
Privacy contact
Contact The Grand Hearth about this Privacy Policy, a request to access or correct information, or any privacy concern. Email is the clearest written route for a privacy enquiry, and you may also telephone or write to the venue using the details below.
Email usPrivacy enquiries may concern the website, dining communication, the menu story, restaurant setting or card-room context, including physical on-site restaurant or poker-table event communication at The Grand Hearth.
On-site card room
The Grand Hearth hosts physical, on-site poker experiences. Please confirm that you are 18 years of age or older to continue.
